This document outlines the identity verification requirements that apply to guests visiting Cascades Casino North Bay, located at 300 Pinewood Park Drive, North Bay, Ontario. These requirements are established under the operational framework of Gateway Casinos and Entertainment Limited and reflect applicable provincial standards for land-based gaming facilities in Ontario.
Purpose of Identity Verification
Identity verification at Cascades Casino North Bay serves three primary functions: confirming that guests meet the minimum age requirement to access the gaming floor, validating eligibility for membership in the loyalty program, and enforcing access restrictions related to self-exclusion and trespass orders. All guests are subject to these requirements regardless of the frequency or nature of their visit.
Minimum Age Requirement
The minimum age to access the gaming floor at Cascades Casino North Bay is 19 years. This requirement applies to all guests without exception.
Guests who appear to be under the age of 30 may be asked to present government-issued photo identification before being permitted to enter or remain on the gaming floor. This threshold is applied at the discretion of security personnel and is consistent with Gateway Casinos’ companywide age verification practice.
Guests who are 21 years of age or younger are subject to an additional requirement when registering for a My Club Rewards membership account. In addition to a primary government-issued photo ID, these guests must provide a second piece of identification that confirms their name. Both documents must be presented in person at the Guest Services desk.
Accepted Forms of Identification
For the purposes of age verification and My Club Rewards membership registration, government-issued photo identification is required. Acceptable documents are those issued by a recognized Canadian or international government authority and must display the guest’s photograph, full legal name, and date of birth.
Documents that are expired, damaged, or otherwise illegible will not be accepted.
My Club Rewards Membership Verification
Membership in the My Club Rewards loyalty program is available at no cost. Registration must be completed in person at the Guest Services desk located within the casino. A valid government-issued photo ID is required at the time of registration. Membership cannot be created remotely or on behalf of another individual.
Identity verification is also required at the point of redeeming points accumulated through a My Club Rewards account. Guests must present valid identification before any redemption is processed. This requirement applies each time a redemption is requested, regardless of any prior verification.
ID Scanning Procedures
Security personnel at Cascades Casino North Bay may use electronic ID-scanning devices as part of the verification process. These devices are used to confirm a guest’s name and date of birth as recorded on the presented document. The scanning process may also check whether a guest profile exists within the casino’s internal reporting system, including any active trespass or exclusion records.
The use of ID-scanning equipment is subject to Gateway Casinos’ privacy policy, which governs how personal data collected during this process is stored and used.
Access Restrictions and Exclusion Enforcement
Guests who are subject to a trespass order or a self-exclusion agreement are prohibited from entering the gaming floor, participating in any promotions, or redeeming any offers or rewards. This restriction applies to exclusions issued specifically in relation to Cascades Casino North Bay as well as exclusions that extend across Ontario gaming properties more broadly.
Identity verification procedures are one of the primary mechanisms through which these restrictions are enforced. Guests who attempt to access the gaming floor while subject to an active exclusion or trespass order may be removed from the premises and may face further consequences under applicable provincial regulations.
Family Access and Gaming Floor Restrictions
The gaming floor at Cascades Casino North Bay is restricted to guests who are 19 years of age or older. Minors are not permitted on the gaming floor under any circumstances.
Certain non-gaming areas of the facility, such as the patio restaurant, may be accessible to guests of all ages. Guests with questions about which areas of the venue are age-restricted should contact Guest Services directly before visiting.
Privacy and Data Handling
Personal information collected during the identity verification process, including data captured through ID scanning, is handled in accordance with Gateway Casinos and Entertainment Limited’s corporate privacy policy. This policy governs the collection, use, retention, and disclosure of personal data across all Gateway-operated properties.
Guests may request information about how their personal data is used by contacting Cascades Casino North Bay directly.
Contact Information
For questions related to identity verification requirements, My Club Rewards membership registration, or access restrictions, guests may contact Cascades Casino North Bay through the following channels:
- Address: 300 Pinewood Park Drive, North Bay, ON P1B 8Z4
- Phone: +1-705-840-7702
- Email: [email protected]
Guest Services staff are available during casino operating hours to assist with in-person inquiries. For matters related to self-exclusion or responsible gambling support, the on-site PlaySmart Centre is available during its staffed hours and can provide information and referrals to appropriate support services.